Delivery and Return
At Julius Gold, we strive to offer a seamless shopping experience from the moment you place your order to the moment it arrives at your door. This Delivery and Return Policy outlines our procedures for shipping, delivery timelines, and how to handle returns or exchanges. Please read this policy carefully before placing your order.
Delivery Policy
Shipping Locations
We currently ship orders to most regions domestically within the United States and to select international destinations. If your country or region is not available at checkout, please contact us at [email protected] for assistance.
Processing Time
Orders are typically processed within 1–3 business days. During peak seasons or promotional events, processing times may be slightly extended, but we do our best to ensure all orders are dispatched promptly.
Shipping Methods & Estimated Delivery Times
We offer several shipping options at checkout. Estimated delivery times are as follows:
- Standard Shipping: 5–7 business days (U.S. domestic)
- Expedited Shipping: 2–3 business days (U.S. domestic)
- International Shipping: 7–21 business days (depending on location and customs clearance)
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for the tracking details to update.
Shipping Costs
Shipping fees are calculated at checkout based on your location and chosen delivery method. We may offer free shipping on qualifying orders during promotions.
Customs & Duties (International Orders)
For international orders, please note that customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping rates.
Return Policy
Return Eligibility
We accept returns on most new, unused items within 30 days of delivery. To be eligible for a return, the product must be:
- Unworn and unwashed
- In its original condition, with tags attached
- In the original packaging (if applicable)
Items marked as final sale, clearance, or non-returnable are not eligible for return or exchange.
How to Initiate a Return
To request a return, email [email protected] with your order number and the item(s) you wish to return. Once your return request is approved, we will provide you with return instructions and a return shipping address.
Please do not return any items without contacting us first, as unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping fees unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is safely received.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved returns will be refunded to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order on our website.
Need Help?
If you have any questions about your order, delivery status, or return process, please contact us at [email protected]. Our customer support team is here to help and will do their best to respond within 24–48 hours.