Refund and Return

At Julius Gold, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. This policy outlines your rights and responsibilities when returning or requesting a refund for items purchased from our store.

Return Eligibility

To be eligible for a return, the item must be in its original condition—unworn, unwashed, and with all original tags and packaging intact. Items must be returned within 30 days of the delivery date. Any items that show signs of wear, use, or alteration may not be eligible for a refund or exchange.

Certain items are non-returnable, including:

• Items marked as final sale
• Gift cards or promotional codes
• Items returned after the 30-day window

How to Initiate a Return

To start a return, please email our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Once your return request is approved, we will provide you with detailed instructions, including a return address and shipping guidelines.

Please do not send your items back without first contacting us, as unauthorized returns may not be accepted.

Refund Process

Once we receive and inspect your return, we will notify you via email whether your refund has been approved. If approved, the refund will be processed and automatically applied to your original method of payment within 5–10 business days, depending on your bank or credit card provider.

Original shipping costs are non-refundable unless the return is due to a fault on our part, such as a damaged or incorrect item.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order through our website.

Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will do our best to resolve the problem quickly by offering a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check with your bank or credit card company as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at [email protected], and we will be happy to assist you further.

Contact Us

For any questions regarding returns, refunds, or product concerns, please don’t hesitate to reach out to our support team at [email protected]. We are here to help ensure your shopping experience at Julius Gold is a positive one.